Privacy Policy

Effective Date: September 3, 2026
Last Updated: September 3, 2026

1. Introduction

Welcome to NUVORL.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, contact us, or use our services.

The data controller responsible for processing your personal information is:

Baoding Chuangbo Technology Co., Ltd.

NUVORL is the brand name and online store operated by Baoding Chuangbo Technology Co., Ltd.

By using our website, you acknowledge and agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

A. Information You Provide Directly

When you place an order, create an account, contact customer support, or subscribe to our emails, we may collect:

  • Full name
  • Email address
  • Shipping address
  • Billing address
  • Phone number (if provided)
  • Order information
  • Customer service communications
  • Subscription preferences

B. Payment Information

When you make a purchase, payment information is processed securely through third-party payment providers.

We do not directly store your complete payment card details.

Payment providers may process:

  • Payment card information
  • Transaction details
  • Payment verification information

C. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time spent on our website
  • Referral sources
  • Website usage behavior

This information helps us improve website performance and customer experience.

3. How We Use Your Information

We use collected information for the following purposes:

Order Processing

To:

  • Process and fulfill orders
  • Deliver products
  • Send order confirmations
  • Provide customer support
  • Handle returns and refunds

Website Improvement

To:

  • Improve website functionality
  • Analyze customer behavior
  • Optimize shopping experience
  • Develop new products and services

Marketing Communication

With your permission, we may use your information to:

  • Send promotional emails
  • Provide product updates
  • Share special offers
  • Improve advertising relevance

You may unsubscribe from marketing emails at any time.

Fraud Prevention and Security

We may use information to:

  • Detect suspicious transactions
  • Prevent fraud
  • Protect website security
  • Enforce our Terms of Service

4. Sharing Your Information

We may share your information with trusted third-party service providers that help us operate our business.

These include:

Shopify

Our online store is powered by Shopify.

Shopify processes information necessary to provide ecommerce services, including:

  • Website hosting
  • Order processing
  • Customer account management
  • Store security

Payment Providers

We use third-party payment processors to securely process transactions.

These providers may process payment and transaction information to complete your purchase.

Shipping and Logistics Providers

We may share necessary information with shipping partners, including:

  • Name
  • Shipping address
  • Contact information
  • Order details

This allows us to fulfill and deliver your orders.

Analytics Services

We may use analytics providers to understand website usage and improve our services.

These services may collect:

  • Device information
  • Website activity
  • Traffic sources
  • User interactions

Advertising Platforms

We may use advertising services such as:

  • Meta Ads
  • Google Ads
  • TikTok Ads

These platforms may use cookies or similar technologies to measure advertising performance and provide relevant advertisements.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience.

Cookies may be used for:

  • Website functionality
  • Shopping cart operation
  • Remembering preferences
  • Analytics
  • Advertising measurement

You can control or disable cookies through your browser settings.

Please note that disabling cookies may affect certain website functions.

6. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy.

Retention periods may include:

Order Information

Stored for:

  • Accounting
  • Tax requirements
  • Customer service
  • Order history management

Customer Communications

Stored for:

  • Resolving customer inquiries
  • Maintaining service records

Marketing Information

Stored until:

  • You unsubscribe
  • You request deletion
  • It is no longer needed

7. International Data Transfers

Your information may be processed or stored in countries outside your country of residence.

We work with service providers that may operate internationally, including ecommerce, payment, analytics, advertising, and logistics providers.

We take reasonable measures to protect your information during these transfers.

8. Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Withdraw marketing consent
  • Object to certain processing activities
  • Request information about how your data is used

To exercise these rights, please contact us.

9. Children's Privacy

Our website and products are not intended for children under the age required by applicable laws.

We do not knowingly collect personal information from children.

If you believe that a child has provided personal information, please contact us so we can take appropriate action.

10. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

We encourage customers to review this Privacy Policy periodically.

12. Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact us.

Brand:
NUVORL

Data Controller:
Baoding Chuangbo Technology Co., Ltd.

Privacy Email:
support@nuvorl.com

Business Address:

Unit A713, Hengbaili Small Commodity Wholesale City,
No. 1000 Yuhua East Road,
Lianchi District, Baoding City,
Hebei Province, China