Shipping policy
The delivery time for your order consists of two parts:
Processing Time:
Order verification, payment confirmation, product preparation, quality inspection, and packaging.
All orders are usually processed and prepared for shipment within:
1–3 business days
after the order has been successfully placed and payment has been confirmed.
Please note that processing time is separate from shipping time.
Shipping Time:
Shipping time refers to the time required for your order to be transported from our fulfillment center to your delivery address.
Estimated delivery times:
United States & Canada
Standard Shipping:
7–15 business days
Estimated total delivery time:
8–18 business days
Australia & New Zealand
Standard Shipping:
7–15 business days
Estimated total delivery time:
8–18 business days
United Kingdom & Europe
Standard Shipping:
7–15 business days
Estimated total delivery time:
8–18 business days
Other Countries
Standard Shipping:
7–15 business days
Estimated total delivery time may vary depending on the destination country.
Shipping Insurance:
If your package is confirmed lost during transit or arrives damaged, please contact our customer support team with sufficient proof.
After verification, we will provide an appropriate solution, including replacement or refund when applicable.
Priority Shipping:
If priority shipping options are available, your order may receive priority processing and shipment arrangement.
Please note that delivery times may still vary depending on carrier availability, destination country, customs procedures, and other external factors.
Priority shipping does not guarantee a specific delivery date.
Split Shipments:
Some products may be shipped separately and arrive at different times because we may fulfill orders from different locations.
You may receive multiple tracking numbers for one order.
Tracking Information:
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Please allow:
24–72 hours
for tracking information to become active and display updated shipping details.
If tracking information does not update immediately, this does not necessarily mean there is an issue with your shipment.
Delivery Delays:
Please note that actual delivery times may be longer than estimated due to circumstances outside our control, including:
- Customs clearance procedures
- Carrier delays
- Weather conditions
- Public holidays
- Incorrect shipping information provided by customers
- High order volumes
During periods of increased demand, shipments may require additional processing time.
We appreciate your patience and understanding while we work to deliver your order as quickly as possible.
Changes to Orders:
If you need to make changes to your order, please contact us within:
12 hours after placing your order
by emailing:
We will do our best to assist with your request.
Once your order has entered processing or has been shipped, we may not be able to modify or cancel the order.
Please carefully review your order information, including product selection and shipping details, before completing your purchase.
Contact Us:
If you have any questions regarding shipping or delivery, please contact our customer support team:
Email:
Brand:
NUVORL
Operated By:
Baoding Chuangbo Technology Co., Ltd.
Business Address:
Unit A713, Hengbaili Small Commodity Wholesale City,
No. 1000 Yuhua East Road,
Lianchi District, Baoding City,
Hebei Province, China