Refund policy
1. Overview
At NUVORL, we want every customer to have a positive experience with our products.
If you are not completely satisfied with your purchase, you may request a return or refund according to the terms below.
NUVORL is operated by:
Baoding Chuangbo Technology Co., Ltd.
Brand:
NUVORL
2. Return Eligibility
We accept return requests within:
30 days from the date your order is delivered.
To be eligible for a return:
- The item must be unused
- The product must be in its original packaging
- Proof of purchase must be provided
Due to hygiene and product safety considerations, opened or used cleaning products may not be eligible for return unless the product is defective or damaged.
3. Damaged, Defective, or Incorrect Items
If you receive:
- A damaged product
- A defective product
- An incorrect item
Please contact us within:
7 days of delivery
with:
- Order number
- Description of the issue
- Photos or videos showing the problem
After verification, we will provide an appropriate solution, including replacement or refund.
4. Refund Process
Once your return request is approved:
- We will inspect the returned item if required
- Approved refunds will be processed to your original payment method
Refund processing time:
5–10 business days
after approval.
Your bank or payment provider may require additional processing time.
5. Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The product arrived damaged
- The wrong product was sent
- The issue was caused by NUVORL
Original shipping fees are non-refundable unless required by applicable law.
6. Order Cancellation
Orders can be canceled within:
12 hours after purchase
After this period, orders may already have entered processing and cannot be canceled.
Once an order has been shipped, cancellation is no longer available.
7. Contact Us
For refund and return requests:
Email: